Customer Satisfaction
We undertake client satisfaction surveys every two years. The latest client satisfaction survey highlighted the following:
“Prime are genuinely interested in the charity sector and the guidance provided has been impressive. Prime staff are helpful and we look forward to building on this relationship.”
“Swift, professional and accurate service from Paislei and her team to help me with a tax return. Would highly recommend.”
“We’ve been using Prime Accountant’s for our payroll services and couldn’t be happier. Their process is efficient, always on time, and they communicate clearly every step of the way. Questions are answered promptly, and everything runs smoothly. Highly recommended for businesses looking for reliable payroll support.”
“Prime have been the Auditors of APD Ltd for many year and we always found them to work to the highest of professional standards. We appreciate the insight and robust challenge. Would recommend. They have very approachable team members and note in particular, Liam, Viv and Morgan.”
“A professional & friendly company who invest time to understand our business, needs and aspirations whilst at the same time providing an invaluable service to our organisation.”
“Adrian Pym was invaluable in this matter and provided the expertise and support necessary to achieve settlement at a level that met with the client’s expectations.”
“I work with Prime because they fully understand our business needs, having seen us develop over the years our long business relationship is built on trust and loyalty.”
“We have been clients of Prime Accountants for many years and have always found them to be most helpful, highly efficient and communicative. In particular we have regular dealings with their Payroll department which through the services of Adam Williams runs perfectly for us. When running a business it is so important to know one has strong support and ready available advice on hand which we have always received from Paul Guise and his team.”
“We have worked with Prime for many years and always found them a pleasure to work with. As well as being competent they are trustworthy, responsive and professional. We have recently implemented them in one of our group companies and the transition was excellent. The Prime team are hands on and always ready to help.”
“It has been a pleasure working with you over the years. I have always known our payroll is in very safe hands. Naturally, I would be very happy to recommend you to any other organisations in future, should they need payroll support.”
“Since I started working here, nearly a year ago, Sarah Li has always been so helpful, supportive and always goes the extra mile. Honestly, she is such a credit to your company! I just wanted to say thank you so much for providing us with such brilliant service.”
95%
Were satisfied or completely satisfied with our overall service.
97%
Believe Prime are flexible in our approach to their needs.
95%
Believe Prime understand their business objectives.
98%